Detailed guidance and advice on writing e-mails and letters.
Task-based, practical writing exercises and assignments.
A wide range of topics to ensure full understanding and language development.
Letter and e-mail reference guide.
Portfolio of personal writing templates and reference material.
Basics, including formal or informal, Key phrases, opening and closing, giving news, advice and suggestions, and checking understanding.
Language focus: verb forms, sentence building, missing out words and abbreviations, common mistakes, and punctuation and spelling.
Communication styles: brief and businesslike, informal and friendly, polite and diplomatic.
Specific situations, such as arranging meetings, memos and short messages, negotiating with external partners, customer-supplier sequence, inquiries and orders, discussing terms, asking for payment, and job applications.
Dealing with problems, complaints and apologies.
Reports and Analysis: structure and key phrases, linking words and relative clauses, describing trends, and explaining trends.